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Clients are expected to keep their
accounts up to date at all times. New accounts must pay for their
term of service before service is activated on their account. This
policy includes both orders submitted via our on-line order form or
non-credit card payment orders, submitted through postal mail.
Receipts are generated on all new accounts the same day the order is
setup and included in the setup e-mail.
Billing
Procedures : For Credit Card
We currently don't charge cards online
due to a high level of fraud. We feel that human intervention is the
best option to detect fraudulent orders, Your card will be charged
the day your account is setup. Accounts with credit card payment
terms are charged in the 1st week of the month the renewal date is
in. For example, an account with a 3 month term that was signed up
on 16th March would be charged again in the 1st week of June. The
renewal fees continue until the client notifies us that he/she
wished to discontinue their service.
In the event that an account up for renewal is declined, the account
holder will be notified via e-mail. The client will have at least 1
week to reply before service is discontinued.
Billing
Procedures : For Check's, Bank Drafts, money orders and other forms
of payments.
Check, bank drafts, money order or
cash accounts must have payment to SaLmAn's 15 days before their
recurring billing date. In the event that payment is not received
one week before their renewal date, service will be discontinued.
Receipts
All new accounts are e-mailed a
receipt immediately after the account is setup. If you wish to have
a receipt mailed to you via postal mail, you will need to contact
our billing department to request this. A $5.00 service fee will be
assessed for postal mail receipts.
Account
Cancellations
Cancellations requests MUST be sent
atleast 7 days before account renewal date.
Refunds
As a client, you commit to the length
of your service cycle. Because of your commitment, we offer a
discount on the service. Because of this, no refunds are granted for
pro-rated service on service cycles, regardless of length. As a
client, you commit to your service cycle with payment up front.
SaLmAn's commits to providing the offered services backed up by our
service guarantees. While we do not offer refunds for pro-rated
service beyond the first 15 days of use, you have no obligation to
continue using our service even though you have already paid for the
service.
If you avail our 15
day money back guarantee all fee's except domain name charges and
setup costs are refunded.
Refunds are ONLY
offered via checks.
If you have any
questions in this regard,
billing@salmanch.com |
